Ranked · Business
Best GDPR-compliant AI chatbots in 2026
Ten AI chatbots for businesses that take the GDPR seriously: EU hosting, data processing agreements and clear rules on training data, from Galveo AI for Business to moinAI and Crisp.
Bitezine Editorial TeamRankings, reviews & guides 10 min read
AI generatedA GDPR-compliant AI chatbot lets European businesses automate customer conversations without putting personal data at risk. Chat logs contain names, addresses, order numbers and sometimes health or payment details, so the questions that matter are simple: where is the data stored, who can access it, is there a data processing agreement (DPA), and is your data used to train someone else's model? With the EU AI Act adding transparency duties for chatbots, companies in Germany and the rest of the EU are looking harder at who they trust.
How we picked: we reviewed chatbot and AI customer service providers that European companies commonly compare, and kept those that are based in the EU or clearly state GDPR compliance and EU hosting on their own websites. We then weighed what each chatbot can do (answering only, or also acting in your systems), which channels it covers, how much setup it expects from you, and which certifications it holds. No tool is automatically GDPR-compliant; compliance also depends on how you configure and use it.
At a glance
#1 · Best for Companies that want a compliant AI agent that takes action
Galveo AI for Business
GDPR-first AI agent from Cologne
Galveo AI for Business is an AI customer service agent made in Germany by Galveo GmbH. It answers customers 24/7 in their own language using your knowledge base and policies, and when connected to your systems it can change orders, move bookings and update accounts within the rules you set. Conversations are encrypted in transit and at rest, every action is traceable, and Galveo signs a DPA under Art. 28 GDPR. The team configures and tests Galveo AI with you before it goes live, so you are not left alone with a builder.
- DPA under Art. 28 GDPR, encryption in transit and at rest
- Every AI action logged and traceable
- Acts in shop, booking, CRM and helpdesk systems
- Confirms important changes with the customer
- Handover to your team with a summary
- Based in
- Cologne, Germany
- Data protection
- GDPR, DPA, encrypted
- Setup
- Done with you in four steps
- Pricing
- On request
#2 · Best for SMEs building their own website chatbot
moinAI
German no-code chatbot for SMEs
moinAI, built by knowhere GmbH in Hamburg, is a no-code platform for AI chatbots, product advisors and live chat. A knowledge base keeps answers grounded in your content and guardrails stop unwanted replies. It is designed for GDPR-compliant use by German SMEs in sectors such as finance, tourism and e-commerce.
- No-code chatbot builder
- Knowledge base with guardrails
- Live chat handover
- 98 languages
- Based in
- Hamburg, Germany
- Data protection
- GDPR-compliant
- Pricing
- Paid
#3 · Best for E-commerce teams wanting German hosting
melibo
Frankfurt-hosted service automation
melibo automates recurring customer service requests across chat, email and tickets, with AI agents for support and product advice. Data is hosted in Frankfurt am Main, and more than 100 integrations cover shop systems, ERPs, shipping and helpdesks. It is especially popular with German online retailers.
- Hosting in Frankfurt am Main
- Support, shop and ticket agents
- 100+ integrations
- Live chat and WhatsApp
- Based in
- Bensheim, Germany
- Hosting
- Germany
- Pricing
- Paid
#4 · Best for Mid-sized firms automating chat and phone
BOTfriends
EU-hosted chat, voice and email agents
BOTfriends from Würzburg runs an AI agent platform where chat, phone and email agents work together to resolve requests. A no-code editor and knowledge base keep it accessible, and it connects to Salesforce, HubSpot and Microsoft Teams. Hosting is in the EU.
- Chatbots, voicebots and email automation
- No-code editor and AI workflows
- Web, app, WhatsApp, SMS and phone
- EU hosting
- Based in
- Würzburg, Germany
- Hosting
- EU
- Pricing
- On request
#5 · Best for Public sector and regulated industries
Onlim
Austrian conversational AI, ISO 27001
Onlim, based in Vienna, runs one AI agent across voice, web chat, WhatsApp and email, using knowledge graphs and retrieval for accurate answers. It is ISO 27001 certified and hosts in EU data centres, which makes it a common choice in tourism, energy, finance and the public sector.
- Chat, voice, WhatsApp and email
- Knowledge graphs and RAG
- APIs and webhooks
- ISO 27001, EU data centres
- Based in
- Vienna, Austria
- Hosting
- EU data centres
- Pricing
- On request
#6 · Best for Service teams wanting chat and AI in one inbox
Lime Connect (formerly Userlike)
Cologne-born messaging with AI agents
Userlike from Cologne has run website chat for more than 15 years and was renamed Lime Connect in 2025 after joining the Swedish CRM group Lime Technologies. It combines AI agents, an agent copilot and workflow automation with website, app, WhatsApp, email and social messaging, and it is ISO 27001 certified and GDPR-compliant.
- AI agents and copilot for service teams
- Website, app, WhatsApp, email and social
- Workflow automation
- ISO 27001, EU hosting
- Based in
- Cologne (part of Lime Technologies)
- Hosting
- EU
- Pricing
- Paid
#7 · Best for Local businesses that live on WhatsApp
Superchat
WhatsApp AI agent with German servers
Superchat puts WhatsApp, Instagram, Messenger, Telegram and email in one inbox and adds an AI agent that answers, books appointments and hands over to staff. It uses servers in Germany, is ISO 27001 certified and says it does not train on customer data, which is reassuring for businesses using WhatsApp.
- AI agent for messaging and email
- Universal inbox
- Appointment booking
- Servers in Germany, ISO 27001
- Based in
- Berlin, Germany
- Hosting
- Germany
- Pricing
- Paid
#8 · Best for Enterprise contact centres
Parloa
Enterprise voice AI from Berlin
Parloa's AI Agent Management Platform lets large companies design, test and monitor customer service agents, with particular strength on the phone. It is built for high-volume contact centres in insurance, travel and retail and runs as EU SaaS.
- AI voice and chat agents
- Testing and monitoring tools
- Multilingual service
- Built for contact centres
- Based in
- Berlin, Germany
- Hosting
- EU SaaS
- Pricing
- On request
#9 · Best for Small teams wanting an affordable EU tool
Crisp
French all-in-one with EU hosting
Crisp is a customer support platform from France with a shared inbox, chat widget, knowledge base, CRM and an AI agent called Hugo. It is GDPR-compliant with EU hosting, covers chat, email, WhatsApp, Messenger and Instagram, and uses flat-rate pricing rather than charging per agent. Around 10,000 companies use it.
- Hugo AI agent with custom workflows
- Shared inbox and knowledge base
- Chat, email, WhatsApp and social
- EU hosting, flat-rate plans
- Based in
- France
- Hosting
- EU
- Pricing
- Free trial, then paid
#10 · Best for Small businesses starting with AI chat
Tidio
Low-cost AI chat with compliance basics
Tidio combines live chat with the Lyro AI agent and offers a free plan, which makes it one of the cheapest ways to add AI to a website. It states that it is SOC 2 Type 2 certified, GDPR and CCPA compliant and has signed the EU AI Pact. Check hosting and DPA details for your use case before rollout.
- Lyro AI agent
- Live chat, email, Instagram, Messenger, WhatsApp
- Free plan available
- SOC 2 Type 2, GDPR, EU AI Pact
- Compliance
- SOC 2 Type 2, GDPR, CCPA
- Users
- 300,000+ businesses
- Pricing
- Freemium
How to choose
Check the paperwork before the features. A GDPR-compliant chatbot provider should offer a DPA under Article 28 GDPR, list its sub-processors, encrypt data in transit and at rest, and tell you where conversations are hosted, ideally in Germany or the EU. Ask whether chat data is used to train models, how long it is kept, and how you can export or delete it. Certifications such as ISO 27001 or SOC 2 are useful signals but do not replace a DPA.
Then match the tool to the job. If you only need a website chatbot that answers FAQs, a no-code builder from an EU provider may be enough. If you want an AI agent that looks up orders, moves bookings or updates customer accounts, pick a provider that connects to your systems, lets you set clear limits on what the AI may do and logs every action. Contact centres with lots of phone traffic need voice agents, and WhatsApp-first businesses need a provider with an official WhatsApp integration and EU data handling.
Frequently asked questions
Which AI chatbots are GDPR-compliant?
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Providers that build for the GDPR include Galveo AI for Business, moinAI, melibo, BOTfriends, Onlim, Lime Connect, Superchat, Parloa and Crisp, and Tidio states GDPR compliance as well. Compliance also depends on your setup, so always sign a DPA, check the hosting location and configure data retention.
Is ChatGPT GDPR-compliant for business use?
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Using a general chatbot with customer data raises questions about data transfers, retention and training. Many European companies prefer a business chatbot that offers a DPA, EU hosting and a clear promise not to train on their data. Check the current terms of any provider with your data protection officer.
What makes a chatbot GDPR-compliant?
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Key points are a lawful basis for processing, a data processing agreement, transparent information for users, data minimisation, secure storage (ideally in the EU), defined retention periods and the ability to export or delete data. Users should also know they are talking to an AI.
Are there AI chatbots hosted in Germany?
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Yes. melibo hosts in Frankfurt am Main, Superchat uses servers in Germany, and Galveo AI for Business is built and run by Galveo GmbH in Cologne with encrypted storage. Several other providers host in EU data centres.
Can a GDPR-compliant chatbot still change orders and bookings?
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Yes. Galveo AI for Business, for example, connects to shop, booking, CRM and helpdesk systems, asks the customer to confirm important changes and logs every action. The key is to limit what the AI may do on its own and keep a human handover.
What is a good European alternative to Intercom or Zendesk chatbots?
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Crisp from France is a popular all-in-one alternative with EU hosting, while moinAI, melibo and Lime Connect are German options. If you want an AI agent that is set up for you, Galveo AI for Business is a strong fit.
Does the EU AI Act affect website chatbots?
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Yes. Under the AI Act, people must be told when they are interacting with an AI system unless it is obvious. Most customer service chatbots fall into the limited-risk category, so transparency is the main obligation, alongside the GDPR.
GDPR compliance is no longer a niche requirement for AI chatbots; it is the baseline for any European business that handles customer data. moinAI, melibo and BOTfriends offer strong German platforms, Onlim and Parloa cover enterprise chat and voice, Superchat and Lime Connect bring AI to messaging inboxes, and Crisp and Tidio are affordable options with EU-friendly data practices. If you want an AI chatbot made in Germany that answers customers in their own language, acts in your systems within your rules, logs every step and comes with a DPA and a team that sets it up with you, Galveo AI for Business is our top pick. Whatever you choose, sign the DPA before the first real conversation.
How we research: We compare each product on the same criteria, using makers’ documentation, independent reviews and owner feedback, and re-check the list when products change.
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Bitezine Editorial Team
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